Daily sales reporting and automated consolidation
Dunkin' Donuts Pakistan Retail Operations & Sales Platform
Dunkin' Donuts Pakistan partnered with Logic Unit to build a mobile-first sales management platform and task management ecosystem, designed to give franchise management real-time visibility into store sales, operational checklists, inventory audits, and branch performance across multiple retail locations. The application standardizes daily store operations and connects branch managers directly with corporate administration.
The Challenge
Core Issues & Objectives
Managing a rapidly growing retail franchise network with multiple locations makes it difficult to maintain operational consistency. Dunkin' Donuts Pakistan faced issues with delayed daily sales reporting, manual data aggregation, inconsistent branch processes, and limited visibility into store operations. Management lacked a central channel to assign tasks, monitor branch compliance, and coordinate issue resolution quickly.
The Solution
Platform Delivery & Implementation
Logic Unit designed and developed a hybrid mobile application built with Ionic and Angular. The platform integrates a daily sales reporting module, an operations control dashboard, a task management workflow engine, and an internal communication hub. Branch managers submit daily revenues, track equipment maintenance requests, and complete opening/closing checklists, while corporate managers monitor performance, track task completion, and resolve operational issues through a centralized web portal.
Details
Key Features & Capabilities
Branch performance and metric monitoring
Operations management control dashboard
Task assignments and workflow management
Internal message board and notification engine
Historical analytics and executive KPI reporting
Results
Operational & Business Impact
The platform modernized Dunkin' Donuts' retail operations by streamlining reporting cycles and eliminating manual data entry. Real-time dashboards provided corporate management with immediate visibility into sales trends, branch compliance, and operational bottlenecks. The task management workflows increased store-level accountability, leading to improved branch coordination and overall operational efficiency.
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