Unified payments for DEWA, DU, Etisalat, Salik, RTA, and municipality fees
mPay: Unified Government Payment Platform
Dubai Smart Government launched the mPay initiative to simplify how residents pay utility bills and public service fees. Logic Unit contributed to the development of this unified mobile payment platform, which allows citizens to pay for municipal services, electricity, water, telecom, and transit fees through a single application. The platform is a key component of Dubai's smart city digitizing strategy.
The Challenge
Core Issues & Objectives
Prior to mPay, residents had to use fragmented payment portals and visiting physical locations to settle bills for DEWA (electricity/water), telecom operators (Du, Etisalat), road tolls (Salik), traffic fines, and municipal permits. This disconnected experience caused administrative delays and user inconvenience. The government needed a single, secure mobile application that aggregated payments, integrated complex APIs, and supported high volume transactions.
The Solution
Platform Delivery & Implementation
Logic Unit collaborated on building a secure mobile payment engine. The platform integrates with multiple government and enterprise API gateways, facilitating unified transactions. Key features include a smart payment dashboard, stored credentials for fast checkout, voice-driven payment actions, automatic due date alerts, and bilingual (English/Arabic) support. The technical setup features secure transaction tokens, encryption standards, and cloud-native databases.
Details
Key Features & Capabilities
Smart payment dashboard & history tracking
Voice-activated payment processing features
Saved accounts, auto-fill, and saved payment profiles
Automated bill reminders and push notifications
Bilingual experience supporting Arabic & English
Results
Operational & Business Impact
The mPay platform achieved high adoption among citizens, significantly reducing visits to physical government service offices. It increased digital transaction volume and accelerated fee collections for public services. By centralizing billing, the application improved public satisfaction and helped drive Dubai's smart government goals.
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