Unified payments for DEWA, DU, Etisalat, Salik, RTA, and municipality fees
Case Study
mPay: Unified Government Payment Platform
Dubai Smart Government launched mPay to simplify how residents pay utility bills and government service fees. Logic Unit contributed to a unified mobile payment platform that allows citizens to pay multiple services through a single application.
The Challenge
Core Issues & Objectives
Residents previously needed multiple systems and portals to pay utility bills, telecommunications services, road tolls, traffic fines, and municipality fees. This fragmented payment experience created unnecessary complexity.
The Solution
Platform Delivery & Implementation
mPay centralized payment access for multiple government entities through one mobile interface. The technical architecture includes government API integrations, secure payment processing, cloud infrastructure, Arabic NLP support, mobile applications, and enterprise security controls.
Details
Key Features & Capabilities
Smart payment dashboard & history tracking
Voice-activated payment processing features
Saved accounts, auto-fill, and saved payment profiles
Automated bill reminders and push notifications
Bilingual experience supporting Arabic & English
Results
Operational & Business Impact
mPay supported high citizen adoption, reduced physical service center visits, increased digital transaction volume, improved public satisfaction, and contributed directly to Dubai Smart Government initiatives.
Discuss similar solution options?
Connect with the Logic Unit team to explore how dynamic software platforms can support your business operations.