Seagold Logistics Management & Shipment Tracking Platform

Starting Condition & Constraints: Seagold's operations were severely hindered by fragmented, desktop-bound applications and paper-based workflows. Customer service representatives spent hours fielding routine shipment status calls, while operations teams struggled to track container milestones across different shipping lines.

The lack of a unified digital document repository meant that crucial customs and bill-of-lading documents were frequently misplaced or delayed, causing operational bottlenecks at ports.

Logic Unit's Role: Logic Unit served as the end-to-end product engineering partner, architecting and developing a custom web-based logistics management platform from the ground up.

Architecture & Integration: We designed a secure, cloud-hosted architecture that centralizes shipment data. The system features a robust Operations Management dashboard for internal teams to update milestones, alongside a secure Customer Self-Service portal. Key technical decisions included implementing a scalable document storage layer and an automated notification engine for SMS and email triggers.

Security & Implementation: Given the sensitivity of commercial shipping manifests, the platform enforces strict role-based access control, ensuring that clients can only access their authorized shipment data and documents.